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Online Security Guide

Educational Security Guide rev. 5/26

ID Theft – Protect Yourself

Tips

  • Add your number to the Do Not Call Registry: www.donotcall.gov or 1‑888‑382‑1222.
  • Review credit card and bank statements immediately for unauthorized transactions.

Quarterly

  • Place a fraud alert every 90 days via Equifax (1‑800‑525‑6285).

Annually

Every 5 Years

Fraud Summary

Identity theft occurs when someone uses your personal information (name, SSN, credit card, etc.) without permission to commit fraud.

Common Methods

  • Stealing: Wallets, purses, or financial mail.
  • Dumpster Diving: Searching trash for personal info.
  • Change of Address: Redirecting your mail.
 

Phishing & Skimming

  • Phishing: Fake emails directing you to spoof websites.
  • Skimming: Devices copying card data.

Account Monitoring

Check transactions regularly through online banking.

Protect Personal Information

  • Do not carry your Social Security card.
  • Avoid printing sensitive info on checks.
  • Shred documents containing financial data.
  • Keep passwords and PINs confidential.

Computer Security

  • Update OS, browser, antivirus, and antispyware software.
  • Change passwords regularly.
  • Download only from trusted sources.
  • Do not click links in spam emails.
 

Advanced Computer Protection

  • Install a personal firewall.
  • Avoid entering personal info on unsecured websites.
 

Mail & Phone Fraud

Vishing

  • Fake messages asking you to call and provide info.
  • Scammers may already know some personal details.

Smishing

  • Fraudulent text messages requesting personal info.
  • May install malware or steal card details.

Scams to Watch For

Lottery / Sweepstakes

  • You are told you won a prize you never entered for.
  • Scammer asks for payment to claim it.

Check Overpayment

  • Fake payment larger than agreed price.
  • Victim asked to wire back difference.

Mailbox Tips

  • Deposit outgoing mail at the post office.
  • Retrieve mail promptly.
  • Use a locked mailbox or PO Box.
  • Request mail holds when away.

Phone Safety

  • Never give personal info unless you initiated the call.
  • Hang up if unsure and call official numbers.
 

Phishing & Spoofing

Phishing Process

  • Email asks you to click a link.
  • Redirects to fake site.
  • Requests sensitive information.

Avoid Spoofed Websites

Always manually type official URLs instead of clicking email links.

Email Protection Tips

  • Do not click links or fill forms in emails.
  • Be cautious with attachments.
  • Watch for poor grammar or suspicious senders.
  • If it seems too good to be true, it likely is.

Bank Error Message Scam

  • Fake maintenance emails install malware.
  • Malware steals login credentials.

Email Policy

  • Legitimate companies will not request sensitive info via email.
  • Do not send personal info through unsecured email.

Important: Contact us immediately at 1-800-413-8222 if you notice any suspicious or unusual activity related to any of your SouthTrust Bank, N.A. accounts.